Dear Janry Pet Resort Family,
We have put in an incredible amount of thought in regards to our part in fighting against the Covid 19 virus. We have come to the decision that we will be temporarily adjusting our services for the next three weeks, until April 13th.
Grooming: Closed until April 13th
If you have a scheduled groom between March 23rd and April 12th we will be in contact to reschedule your appointment for after April 12th.
Lodging: We have maintained staff to care for any pets that are currently in our care or who have upcoming reservations between March 23rd and April 12th.
If you are a first responder, Health Care Worker or anyone else, that the government deems, an essential employee or anyone who needs to board their pet because of an emergency situation please call or email us so that we may accommodate your pet.
For those customers who have a lodging reservation with us during the next 3 weeks, please let us know if your plans have changed, so that we may adjust your reservation.
Daycare: We are only going to be accepting Daycare customers who are deemed Essential employees unless arrangements have been made.
If you have any questions please call or email us.
Training: All training appointments are cancelled until April 13th.
Lobby: Our lobby is closed to the public. When you arrive to drop off or pick up your pet, please ring the personal assistant service bell in the driveway and a staff member will assist you from there.
Office: Our office is currently closed, we will be answering phones between the hours of 8am till 11am and from 4pm until 7pm Monday through Friday and from 8am till 11am and 4pm till 6pm on Saturday and Sunday.
You may call outside those hours but will be asked to leave your name, number and a message and we will get back to you as soon as possible.
We suggest to reach out to us through our pop up chat box on our website for the quickest response to your question.
We will be back to full operation as soon as possible. If it is necessary to increase these times past April 13th we will be in contact with anyone effected by this increase. If we are able to resume normal business prior to April 13th we will also be in contact with everyone.
Please do not hesitate to contact us if you need anything. We are still here for our extended family and will work with anyone who needs assistance.
We want to thank you all for your continued patience and understanding at this time. Please give your pets a great big hug from all of us here. We miss seeing both them and all of you!
From everyone here at Janry Pet Resort please stay safe and we will see you all very soon!!